In order to join the program, the contract states independent repair shops must agree to unannounced audits and inspections by Apple, which are intended, at least in part, to search for and identify the use of “prohibited” repair parts, which Apple can impose fines for. If they leave the program, Apple reserves the right to continue inspecting repair shops for up to five years after a repair shop leaves the program. Apple also requires repair shops in the program to share information about their customers at Apple’s request, including names, phone numbers, and home addresses.
How in the hell can anyone at Apple think they deserve this level of control over a business, just because Apple is selling them parts?
This is absurd. The Independent Repair Program is a sham, and I can’t see any reason why any small business owner would buy in to it.